Improve customer satisfaction
Builds relationships, resolves issues fast, and designs CX programs that drive loyalty and repeat business.
Interpersonal Skills✦
Creative Problem Solving✦
Team Management✦
Leadership✦
Self-confidence✦
Self Learning✦
Customer Service✦
Customer Loyalty✦
Training & Development✦
Interpersonal Skills✦
Creative Problem Solving✦
Team Management✦
Leadership✦
Self-confidence✦
Self Learning✦
Customer Service✦
Customer Loyalty✦
Training & Development✦
About
Calm under pressure.
Relentless on results.
Customer-service and risk-management expert with 10+ years in the service & e-commerce industry. As Team Leader - RVP at Purplle, I own Reverse Pickup and the refund process for return requests, and lead fraud-prevention initiatives that protect the organization.
I have a proven record of exceeding aggressive goals, raising customer satisfaction and leading a team. An active listener with strong written and verbal communication, calm and focused under pressure, and recognized with awards including a Trailblazers Awards: Champion collaborator for outstanding performance & business impact.
0
Years industry experience
0
Years at Purplle
Technical Skills
Tools of the trade
The value I bring
How Shweta adds value
Reduce costs
Risk-management and fraud-prevention expertise that cuts fraudulent transactions and saves money.
Increase sales
Positive customer experience and loyalty programs that lift repeat spend.
Build strong teams
Goal-setting, delegation, feedback and mentoring that create a supportive, high-performing team.
Education
Foundations
2017
Bachelor of Commerce
Kalinga University
Experience
A decade of service
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Team Leader - RVP
Purplle
Owns Reverse Pickup operations and the customer refund process, drives fraud-prevention measures, and leads a high-performing team.
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CS Logistics Executive
Nykaa
Managed customer-service logistics, coordinating fulfilment and resolution across the delivery lifecycle.
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Customer Service Representative
Altius
Delivered front-line customer support, resolving queries and building lasting customer relationships.
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Quality Analyst
Mulya Shopping Pvt. Ltd
Monitored service quality and standards, identifying improvements that raised consistency and customer trust.
Beyond work
Interests & hobbies
Music
Reading
Dance
Travelling
Get in touch
Let's build something exceptional
Whether it's about an opportunity, a collaboration, or a conversation on customer experience and risk, I'd love to hear from you.
contact@shwetapandey.in